Cancellation Policy

Cancellation Policy for Trendy by AD

Thank you for your purchase from Trendy by AD! We understand that circumstances may arise where you need to cancel your order. We are committed to providing you with a hassle-free experience, and we have outlined our cancellation policy below.

Cancellation of Orders

  • Orders may be cancelled within 24 hours of placement. To cancel your order, please contact our customer service team at [email protected] or call us at [phone number].

  • Orders that have been processed and shipped cannot be cancelled.

Return of Items

  • You may return items purchased from Trendy by AD within 14 days of receipt. To return an item, please follow these steps:
  1. Send an email to [email protected] with your order number and the items you wish to return.
  2. You will receive a return authorization number (RAN) via email.
  3. Pack the items securely in their original packaging, along with your RAN.
  4. Ship the package to the following address:

Trendy by AD Shop # 1 Plot # 15 M02 - Musaffah - Abu Dhabi - United Arab Emirates

  • Original shipping charges will not be refunded.

  • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

Exchanges

  • You may exchange items purchased from Trendy by AD within 14 days of receipt. To exchange an item, please follow the same steps as for returning an item.

  • You will be charged for any additional shipping charges.

Refunds

  • Refunds will be processed within 5 business days of receiving your returned item.

  • Refunds will be issued to the original payment method.

Exceptions

  • The following items may not be returned or exchanged:
  1. Items that have been worn or washed
  2. Items that have been damaged by the customer
  3. Items that are missing tags
  4. Items that are not in their original packaging

Please note that this cancellation policy is subject to change without notice.

We hope this cancellation policy is clear and easy to understand. If you have any questions, please do not hesitate to contact us.